No Refund Policy
Thank you for shopping at Neni Natural. We strive to provide our customers with high-quality beauty products that meet their needs and exceed their expectations. Due to the nature of our products and for hygiene and safety reasons, we regret to inform you that all sales are final. We do not offer refunds, returns, or exchanges on any of our products.
Exceptions to Our No Refund Policy:
- Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 48 hours of receiving your order. We will work with you to resolve the issue by either replacing the product or providing a store credit. Please provide us with your order number, a description of the damage or defect, and photographic evidence.
- Incorrect Orders: If you receive an incorrect item, please notify us within 48 hours of receiving your order. We will ensure that you receive the correct product at no additional cost to you.
How to Contact Us:
If you need to report a damaged, defective, or incorrect product, please email us at [insert email address] with your order number and the details of the issue. Our customer service team will respond to your request within 2 business days.
Additional Information:
- We reserve the right to deny any claims that do not meet the above criteria.
- We do not accept returns or exchanges for products that have been opened or used.
- Sale items, gift cards, and promotional items are not eligible for returns or exchanges.
We appreciate your understanding and thank you for your support of Neni Natural.
